Shipping & Returns

SHIPPING INFORMATION

Sawyer Station makes every effort to ship orders as quickly as possible. Many Sawyer products are oversized and ship by ground or air cargo methods depending on product length, package size, and customer selection. Express or expedited shipping is handled on a per-order basis. For an estimate or help choosing the best shipping method, please call customer service at (541) 228-9645.

SHIPPING OPTIONS

We use several shipping methods based on product size, destination, and order details.

• FedEx Ground® — Used for most U.S. orders.
• FedEx Express Saver® — Available for select expedited orders and some long oar shipments.
• USPS — Used for smaller packages.
• Alaska Air Cargo — Available for eligible oars from 8 ft to 10.5 ft.
• Freight Shipping — Required for select oversized items and oars over 10 ft. Freight orders may need to be placed by phone or in person.

Most ground orders are delivered within 5–10 business days after fulfillment.

If you need to contact FedEx directly, please call 1-800-463-3339 or visit fedex.com.

International shipping is determined on an individual basis and depends on package size, destination, and available carrier service.

ALASKA AIR CARGO AIRPORT DELIVERY

$115 flat rate for up to 4 oars

Alaska Air Cargo airport delivery is available for eligible oars between 8 ft and 10.5 ft. Orders are shipped to your selected Alaska Air Cargo airport location. Customers are responsible for pickup from the cargo facility.

To use this shipping method:

• Visit Alaska Cargo Network Locations: https://www.alaskacargo.com/network-locations
• Choose your preferred airport pickup location.
• Enter the exact airport location in your Order Notes at checkout.

Split Shipments:

If your cart includes long oars and other items that do not fit in the same box, we may split the shipment.

• Long oars ship via Alaska Air Cargo.
• Other items ship separately using standard parcel shipping when needed.

Need help or have questions about Alaska Air Cargo? Please contact us at (541) 228-9645.

REFUSED SHIPMENTS

Once an order has shipped from Sawyer Paddles & Oars, the customer is responsible for all shipping charges incurred. If an order is refused by the customer or canceled while in transit, the customer will be charged outgoing and return shipping costs. Original shipping charges are non-refundable.

AFFIRM CANCELLATION FEE POLICY

Orders paid with Affirm that are later cancelled will incur a cancellation fee.

Affirm financing includes non-refundable processing fees that are charged to us at the time of the transaction. Because these fees are not refunded when an order is cancelled, we must charge a cancellation fee on orders paid with Affirm to help cover these costs.

Customers choosing Affirm as their payment method acknowledge and agree that a cancellation fee will apply if the order is cancelled. If you need to make changes to an Affirm order, please contact us as soon as possible at (541) 535-3606 ext. 1, and we will be happy to assist you.

Subject to eligibility. See lending terms at affirm.com/disclosures.

WARRANTY & RETURNS

WARRANTY POLICY

The Sawyer Guarantee: Any defect that is not due to misuse, abuse, accident, or neglect will be repaired or replaced. We guarantee our paddle and oar products against defects in materials or workmanship for one year.

RETURNS & REFUNDS

RETURN ELIGIBILITY

• Returns must be initiated within 30 days of the shipment date.
• Products must be new, unused, and in original condition with all original packaging and accessories.
• All returns require prior authorization.

Checkout+

When you add Checkout+ at checkout, eligible parcel shipments include a prepaid return shipping label, making returns and exchanges simple and convenient at no additional return shipping cost.

If you choose not to purchase Checkout+, you can still return eligible items within our Return Policy, but you will be responsible for the cost of return shipping.

Please note: Checkout+ applies only to eligible parcel shipments. Oversized items shipped via Alaska Air Cargo or other freight methods are not eligible and must be returned through our customer service team. Return shipping costs for these items are the responsibility of the customer unless the return is due to a defect, warranty issue, or our error.

Eligible Parcel Shipments

Eligible products shipped by standard parcel carriers can be returned through our online return portal powered by REDO. If your order qualifies, begin your return through the return portal and follow the provided instructions.

Start Your Return

Please note: Oversized items that qualify for Alaska Air Cargo shipping do not qualify for self-service returns.

Oversized & Air Cargo Shipments

Oversized products, including items shipped via Alaska Air Cargo, are not eligible for self-service returns through the REDO portal. Please contact our customer service team for return authorization and shipping instructions.

RETURN AUTHORIZATION

For oversized items or any return that is not eligible for the REDO portal, please contact us before returning your merchandise.

Email: info@sawyerstation.com

Phone: (541) 228-9645

Please include:

• Order number
• Item(s) being returned
• Reason for the return

Once approved, we’ll provide detailed return instructions.

PREPARING YOUR RETURN

For manually authorized returns:

• Pack items securely, preferably in the original packaging.
• Include your return authorization information or a copy of your packing slip.
• Follow the shipping instructions provided by our customer service team.

RETURN SHIPPING

• Customers who purchased Checkout+ at checkout receive a prepaid return shipping label for eligible parcel shipments.
• Customers who did not purchase Checkout+ are responsible for return shipping costs unless the return is due to our error, a defect, or a warranty issue.
• If returning an item outside of the REDO portal, we recommend using a trackable shipping service and emailing your tracking number to info@sawyerstation.com.

RETURN ADDRESS

Sawyer Station
Attn: RETURNS
299 Rogue River Pkwy
Talent, OR 97540

Please do not ship returns without receiving return authorization.

REFUNDS

Once your return is received and inspected:

• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable unless the return is the result of our error or a warranty issue.
• Refund processing times may vary depending on your financial institution.

CUSTOMER SERVICE

If you have questions about shipping, returns, or warranty coverage, our customer service team is happy to help.

Email: info@sawyerstation.com

Phone: (541) 228-9645

We appreciate your business and look forward to seeing you on the water.