SHIPPING INFORMATION
Sawyer Station makes every effort to ship our products as soon as possible. Most of our products by nature are oversized and will be shipped by ground shipping methods, unless specifically designated by the customer. Express or expedited shipping is handled on a per order basis. Please call our customer service at 541-535-3606 for an estimate and advice on the best method and costs of expedited orders.
AVAILABILITY:
As a manufacturer, our inventory can fluctuate quickly and may not reflect on our website.
All paddle and oar orders are assembled to order, and due to high volume, processing takes 2 - 4 weeks. Out of stock paddles & oars will be built to order and shipped as soon as they are available, but please note that this may take 6 - 8 weeks to deliver. Please contact us directly at (541) 535-3606 ext 1 if you need a specific delivery time, and we will do our best to help you.
*You will receive an invoice with tracking information, once your order is ready to ship.
SHIPPING OPTIONS
We primarily use FedEx Ground® for all orders shipped within the United States. FedEx Express Saver® (3 business days) is the only option for oars that are 9ft to 10ft. All oars over 10ft are required to be shipped by freight and are only available by phone or in person. We also use USPS for smaller packages.
Most ground orders will be delivered within 5-10 business days after fulfillment.
If you need to contact FedEx directly, please call 1-800-463-3339 or visit www.fedex.com.
International shipping is determined on an individual basis, depending on size of your package and destination.
REFUSED SHIPMENTS
Once an order has been sent from Sawyer Paddles & Oars, customers are responsible for all shipping charges incurred. If an order is refused by the customer or canceled during transit, the customer will be charged outgoing and return shipping charges.
WARRANTY & RETURNS
WARRANTY POLICY
The Sawyer Guarantee: Any defect that is not due to misuse, abuse, accident or neglect will be repaired or replaced. We guarantee our paddle and oar products against defect in materials or workmanship for one year.
RETURN POLICY
Thank you for choosing Sawyer Paddles and Oars. We strive to provide high-quality products to enhance your water sports experience. If you are unsatisfied with your purchase, we accept returns of item(s) purchased on sawyerpaddlesandoars.com for a refund back to the original form of payment.
Authorized Retailer Purchase Returns:
If you purchased items at a Sawyer Paddles and Oars authorized retailer, please get in touch with the retailer regarding their return policy.
Pro Purchase Returns:
Please refer to the Pro Purchase specific return policy at Pro Purchase Program Returns.
B2B/Wholesale Dealer Returns:
Please get in touch with your Sawyer Sales Representative for any order issues.
Return Eligibility:
- Products must be returned in new, unused condition.
- Returns must be initiated within 30 days of the ship date.
- Returns are accepted only with prior authorization.
Authorization Process:
- Contact our customer service team to request a return authorization.
- Provide order details and reasons for the return.
- Once authorized, you will receive instructions on how to proceed with the return.
Contact Information:
- Customer Service Email: info@paddlesandoars.com
- Customer Service Phone: 541-535-3606
Return Instructions:
- Pack items securely in the original packaging, if possible.
- Include a copy of the original packing slip or return authorization.
Return Shipping:
- Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of your items and forward the tracking information to info@paddlesandoars.com.
Ship to:
Sawyer Paddles and Oars
Attn: RETURNS
299 Rogue River Pkwy
Talent, Oregon 97540
Refund Process:
- A refund will be issued once we receive and inspect the returned items.
- Refunds will be processed using the original payment method.
- Returns must have proper authorization to be accepted.
Customer Satisfaction:
Your satisfaction is our priority. If you have any concerns or questions, please do not hesitate to contact our customer service team.
We appreciate your business and see you on the water!